Returns & Trial

Regional Pets beds include a 30-night comfort trial beginning on the day your order is delivered.

Give your dog time to settle in. If the bed isn't the right fit, contact us within 30 nights of delivery and we'll provide the instructions for starting your return.

Because this is a comfort trial, a bed may be gently used during the trial period. Items that have been intentionally damaged, excessively soiled, altered, or misused may not qualify.

The 30-night comfort trial applies only to Regional Pets beds.

Eligible non-bed products may be returned within 30 days of delivery.

To qualify for a standard return, the item should be unused, in the condition you received it, and returned with its original packaging where reasonably possible.

For hygiene and safety reasons, products that have been heavily used, damaged after delivery, altered, or contaminated may not qualify for return.

Contact us through our Contact page and include your order number and the item you'd like to return.

Please wait for return instructions before sending anything back. We will provide the appropriate return destination and any other information needed to complete the return.

For standard returns where the item is not damaged, defective, or incorrect, return shipping costs are the customer's responsibility unless we tell you otherwise.

If your order arrives damaged, defective, or you receive the wrong item, contact us before returning it so our team can review the issue and provide the appropriate resolution.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos showing the issue.

We'll review the situation and work with you on the appropriate replacement, refund, or other resolution.

Once an approved return has been received and inspected, we'll issue any approved refund to the original payment method.

After a refund is issued, your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are not normally refundable on standard returns unless the return is the result of an error with the order or we tell the customer otherwise.

Please contact Regional Pets before mailing a return.

Returns sent without prior instructions may be delayed because the correct return destination can depend on the order and product.